Diplomas
Certificates
Courses

MISSION

supervised and delivers only the official training programs for more than 3000 Courses and 480 Certificates, through 30 dedicated Learning Centers in Egypt, Kuwait, and UAE.....

Read more   

learning process

partner of the most world's technology leaders such as: Microsoft, Cisco, Math-Works, CompTia, WiMax, CWNP, Oracle, EC-Council, CIW, Symantec, ETS, Parametric, PearsonVUE, and more ...

Read more   

Warm welcome

WE aimed to improve and develop the human resources to be qualified for job Opportunities. By assure quality through the four basic elements of learning process (Official curriculum, Expert Teaching Staff, Hand-ON labs, Suitable Environment)...

Read more   

Quality assurance

our quality control and montoring system is added value, allow our customers watching the secure cams 24/7, performance and evaluate the training progress. ...

Read more   
Call our Sales
   Clients Testimonials
Nada Youssef
Date: 2012-11-10
nice site... More...
Ahmed Ali
Date: 2012-11-10
I like the site design, it's sweet .. simple ... well organized. Hope to see next projects... More...
Maha el Said
Date: 2012-11-11
Very Helpful and very organized company...it opens its doors for people who are willing to learn and develop their designing abilities.... More...
mohamed saad
Date: 2012-11-28
it\'s very nice website go ahead..... More...

  • Category: Microsoft Office
    Date: 2012-11-12
                                    Play

  • Category: Adobe
    Date: 2012-11-12
                                    Play

  • Category: Adobe
    Date: 2012-11-12
                                    Play

  • Category: Entercaps Traning Center
    Date: 2012-11-11
                                    Play
  • Photoshop CS5-The Missing Manual
    Photoshop CS5-The Missing Manual
    DOWNLOAD
  • Photoshop CS6 For Dummies
    A dobe Photoshop is one of the most impo
    DOWNLOAD
  • Pro .NET Best Practices
    Pro .NET Best Practices
    DOWNLOAD
  • Hardening Cisco Routers
    Hardening Cisco Routers
    DOWNLOAD
   Workbench Utilities

Admission

This course is designed for trainees who want to maintain their personal computers themselves, and those who are planning for starting a career in the field of technical support.


Workbench Utilities
Exam # Duration Language Level Type Classroom Code Fees
-- 9 Arabic/English Introductory Course Classroom Cs472 0 LE
Description :

This course introduces technical support technicians to tools and utilities, including hand-tools and programs, required to do their work efficiently.



Objectives :

This course is designed for trainees who want to maintain their personal computers themselves, and those who are planning for starting a career in the field of technical support.



Topics :

Introduction to Workbench Utilities

  • Tool-kit
  • Cleaning tools

Special Skills

  • Soldering with iron
  • Using multi-meter
  • Checking the power supply
  • Checking cables

Norton Anti-virus™

  • Viruses basics
  • Infection symptoms
  • Installing Norton Anti-Virus
  • Reports
  • Basic processes
  • Updating Norton Anti-Virus

Norton Ghost™

  • Installing Norton Ghost
  • Copying hard disk drive/partition
  • Making image of hard disk drive/partition
  • Exploring Norton Ghost images

Partition Magic™

  • Overview
  • Basic activities
  • Hide/unhide partitions
  • Split/merge partition
  • Retest bad sectors
  • Isolating bad sectors




Recommended Knowledge :

Operating Systems Configuration

Recommended Course(s) :

Operating Systems Configuration


Training Materials :

EnterCaps Official Courseware


Labs :

This course includes several labs to ensure you will gain the targeted skills and experience.


Credential :

This course is a part of EnterCaps Professional Diploma in Technical Support

Category :
Technical Support


The Instructor:
Copyright © 2008-2012 - EnterCaps for Design and Development - All rights reserved.