Admission
Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
Pro: Windows 7, Enterprise Desktop Support Technician
Professional Group
| Exam # |
Duration |
Language |
Level |
Type |
Classroom |
Code |
Fees |
|
70-685 |
27 |
English |
Professional |
Course |
Classroom |
Cs439 |
0 LE |
Description :
This package is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential. By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment: •Startup •Group Policy •Hardware and device driver •Performance •Network connectivity •Remote connectivity •User profile and logon •Security •Applications
Objectives :
-
Identifying Cause of and Resolving Desktop Application Issues
-
Identifying Cause of and Resolving Networking Issues
-
Managing and Maintaining Systems That Run Windows 7 Client
-
Supporting Mobile Users
-
Identifying Cause of and Resolving Security Issues
Recommended Knowledge :
• Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS), Microsoft Active Directory principles and management, Microsoft Windows Server 2008 fundamentals, Microsoft Windows Client fundamentals • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system • Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills: Course 6292A: Installing and Configuring Windows 7 Client & Course 6420B: Fundamentals of Windows Server 2008
Recommended Course(s) :
MCTS: Windows 7, Configuration
Training Materials :
Microsoft Official Courseware (MOC)
Labs :
This Package includes several labs to ensure you will gain the targeted skills and experience
Credential :
Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician: counts as credit toward the following certification(s): Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7
Category :
Networking
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