Before attending this course, students must: Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices, have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership, be familiar with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel® 2007, be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share, have experience installing applications from media (CD/DVD), have experience working from a command window. For example, authoring and editing batch files, be able to burn or creating boot media. For example, ISO, have experience configuring BIOS options. For example; boot order, be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc. Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Microsoft Official Courseware (MOC)

This course includes several labs to ensure you will gain the targeted skills and experience.

MCITP: Enterprise Support Technician