Responsible for the merchandising, distribution and selling of computers, software and peripherals.
Primary responsibilities
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Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company.
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Investigates new items and makes recommendations for purchasing products.
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Checks inventory to ensure orders are in stock.
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Takes orders over the phone and in person.
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Advises customers on technical matters and recommends appropriate computer configurations.
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Solicits information about computer needs from customers.
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Negotiate price for the sale.
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Provide technical support after merchandise is purchased.
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Construct sales pitches and presentations.
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Travel to areas where needs are projected.
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Stay abreast of market trends.
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Assist with the company helpline.
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Serve as a customer service rep for customers who have questions or difficulties.
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Demonstrate product features before a sale.
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Respond to pre-qualification questionnaire or information to tender document.
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Negotiate a commercial agreement.
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Help customers maximize the use of software features.
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Advise on appropriate user training.
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Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.
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Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.