Admission
The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, they must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students must have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.
Maintaining and Troubleshooting Windows Vista Computers
| Exam # |
Duration |
Language |
Level |
Type |
Classroom |
Code |
Fees |
|
-- |
24 |
English |
Professional |
Course |
Classroom |
Cs372 |
0 LE |
Description :
This course provides students with the knowledge and skills necessary to identify technical problems that can occur in client computers of an organization. The course focuses on five main troubleshooting areas: operating system, hardware, networking, security, and applications. It also provides the knowledge and skills necessary to monitor and maintain Windows Vista client computers
Objectives :
-
Plan and apply a troubleshooting methodology for an organization.
-
Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
-
Identify the most appropriate method to troubleshoot Windows Vista computers.
-
Identify Windows Vista tools that can be used to help in the troubleshooting process.
-
Identify important maintenance tools that will be used as part of IT operations for their organizations.
-
Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.
Topics :
A Troubleshooting Methodology
-
Overview of a Troubleshooting Methodology
-
Overview of Troubleshooting Stages
-
Troubleshooting Component Areas
Troubleshooting Operating Systems
-
Overview of the Windows Vista Startup Process
-
Troubleshooting the Windows Vista Startup Process with Windows RE
-
Troubleshooting Operating System Services
Troubleshooting Hardware-Related Problems
-
Overview of Troubleshooting Hardware
-
Dealing with Physical Failures
-
Dealing with Device Driver Failures
-
Troubleshooting Printing in Windows Vista
-
Troubleshooting BitLocker-Protected Computers
Troubleshooting Security Issues
-
Overview of User Account Control
-
Troubleshooting User Account Control
-
Implementing Windows Firewall
-
Implementing Windows Defender
Troubleshooting Applications
-
Windows Application Troubleshooting
-
Web Application Troubleshooting
Maintaining and Optimizing Windows Vista
-
Maintaining Windows Vista
-
Optimizing Windows Vista Performance
-
Monitoring Windows Vista
Recommended Knowledge :
Before attending this course, students must have: Experience supporting previous versions of the Windows operating system; Familiarity with an IT helpdesk ticketing system; Experience researching online and local knowledge bases; Experience running commands from a command window, such as the DOS command prompt; Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices; Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address; Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain versus local user accounts, user profiles, and group membership; Fundamentals of applications, such as how a client communicates with the server in client/server applications; Experience reviewing logs, such as understanding chronology, sequential order, severity, etc. Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Recommended Course(s) :
Installing and Configuring the Windows Vista Operating System
Configuring Windows Vista Mobile Computing and Applications
Training Materials :
Microsoft Official Courseware (MOC)
Labs :
This course includes several labs to ensure you will gain the targeted skills and experience.
Credential :
MCITP: Enterprise Support Technician
Category :
Technical Support
The Instructor:
Photoshop CS5-The Missing Manual
Photoshop CS6 For Dummies
Pro .NET Best Practices
Hardening Cisco Routers
Copyright © 2008-2012 - EnterCaps for Design and Development - All rights reserved.